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    T & C

Terms And Conditions

Payment terms

In order to confirm the reservation we require a non-refundable deposit of 20% of the total holiday price. The balance is payable 8 weeks before the arrival date.

If the booking is within 8 weeks of departure, full payment will be taken at the point of booking. If the balance is not received 8 weeks prior to your departure, we reserve the right to cancel the booking and you will forfeit any deposit made.

Payment can be made by bank transfer in either GBP or Euro.  Details will be provided as part of the booking process and the party leader is responsible for making all payments due to us and guarantees payment of the full cost of the holiday.

Booking confirmation

Direct Bookings: Upon receipt of your signed Booking Form and necessary payments we will issue a confirmation invoice and it is only at this stage that your booking is confirmed. Please check your booking confirmation on receipt and notify us within 10 days if there are any omissions, additions or changes to the booking. We may not be able to facilitate changes at a later date.

Prices include:

Fully Catered: (Assuming a 7-night stay)

  • Seven nights accommodation
  • Breakfast seven days of your stay
  • Afternoon tea and three course dinner served six days
  • Cleaning on six days
  • Carefully selected house wines served with dinner
  • Children’s supper 6 days if required
  • Linen and towels
  • Dressing gowns and slippers
  • Toiletries and hair dryers in each bedroom / ensuite
  • Local tourist taxes

Self catered:

  • Linen and towels
  • Dressing gowns and slippers
  • Toiletries and hair dryers in each bedroom / ensuite room
  • Mid-stay clean for stays of more than 5 days
  • Local tourist tax

Prices do not include:

  • Travel to and from resort or travel to other ski resorts
  • Travel Insurance
  • Lift pass / Ski lessons or the rental of ski equipment
  • Evening meal on chalet day off
  • Lunches
  • Damage security deposit

Cancellation

Cancellation by Guests

Should you or any member of your party have to cancel your holiday at any time, the Party Leader must inform us immediately in writing.

On receipt of the written cancellation notice, the following cancellation charges will apply:

  • More than 8 weeks: Loss of deposit
  • Within 8 weeks: 50% of the total price
  • Within 4 weeks: 100% of the total price

Any lessons, rental equipment, lift passes, crèche, or other in-resort services are subject to the cancellation policy of the underlying provider and may not be refunded upon cancellation. In certain circumstances we may be able to negotiate a part refund of some of those items but cannot guarantee any refund.

This clause includes cancellation as a result of events beyond your control such as cancelled flights.

We take no responsibility for non-delivery or non-receipt of the notification of cancellation from you.

Bookings for exclusive use

If you have booked a property for ‘exclusive use’ and a member of your party wishes to cancel their holiday, you may find an alternative person to fill the space.

The Party Leader should notify us in writing of the names and details of any new members of the party.

Cancellation by us

If through circumstances beyond our control we are forced to cancel your booking we will not issue a refund. We will provide you with all necessary documentation require by your travel insurer to obtain a claim.

Circumstances beyond our control include unusual and unforeseen events such as war or threat of war, riot, terrorism, natural or nuclear disasters, fire, flood, industrial disputes, political unrest, closure or congestion of airports or ports, adverse weather conditions or any other circumstance amounting to Force Majeure 

Arrival time and departure time

Due to the cleaning of the properties, your accommodation may not be available until 15:00 on the day of arrival. For those staying in the chalets, you must vacate your bedroom by 10.00am on your departure date and may need to vacate the chalet completely by 11.00 to enable the chalet to be prepared for the subsequent guests. Requests for late check-out will be considered on a case by case basis.

Guest Behaviour

All members of the party must undertake to behave in such a manner as not to cause, or be likely to cause, danger, upset or distress to us, our staff or any third party including the residents and guests in surrounding properties.

Guests whose behaviour is found, either by us or by a member of our staff, to be inappropriate or unacceptable, will be asked to leave immediately without compensation and the holiday will be terminated. In such a case we will have no further contractual obligation to you and we will not pay compensation or meet any expenses you suffer as a result.

Moreover, you hereby agree to indemnify us against any claim (including legal costs) made against us in relation to the occurrence of such incidents.

To ensure and maintain the enjoyment of all guests during the holiday, we may refuse to serve alcohol to any guests considered to be unfit for further consumption of alcohol, or if such guests cause or have caused concern in respect of their behaviour under the influence.

Please exercise proper care and control of your children whilst in or on the premises.

Please advise of any known food allergies prior to arrival.

Any food or alcohol kept within the chalet kitchens is strictly for use by the chalet staff and is not for general consumption by guests.  Guests staying on a self-catered may use any food left within the kitchen during their stay.

Damage done to property

Please treat the properties, their contents and the outside areas with respect and care. Any damages or breakages, whether accidental or deliberate, must be notified to us immediately. This will include damage to the infrastructure of the building, external area, beds, wine spillage and damage to any electrical equipment. Guest should take particular care with the use of sun-cream and the detrimental effect sun-cream can have on bed linen. In the event that bed linen is damaged beyond the point of being deemed suitable for guest use a replace cost will be levied. We shall be entitled to recover from you at the time, the cost of repairs or replacements of any damage or loss caused by any member of the party.

Damages not notified to us will be subject to £250 administration fee on top of the replacement and / or repair costs.

The properties should be left in a good condition. Where a property is left in a condition that requires additional cleaning, over and above what would be normally expected, we reserve the right to charge costs, including administration, for any additional service requirement.

Catered guests

The properties should be left in a good condition. Where a property is left in a condition that requires additional cleaning, over and above what would be normally expected, we reserve the right to charge costs, including administration, for any additional service requirement.

Self-catered guests

The property must be left clean and tidy upon departure. Any damage to the property, whether accidental or deliberate, must be brought to our attention immediately. A refundable security deposit will be taken at the time of booking which will be returned within two weeks of your departure, less any costs incurred to clean, or to replace or repair any damage caused by a member of your party.

Laundry

Guests staying on a catered or bed & breakfast basis can request one load of washing per week on a complementary basis. Any additional washes will be chargeable. No responsibility is taken for any damage caused as a result of the washing and drying process.

Complaints

Whilst we take all reasonable care to ensure that your holiday with us is an enjoyable one, from time to time complaints may arise. If you have a complaint, please inform us immediately and we will endeavour to resolve the complaint as soon as possible. Failure to raise the issue with us promptly may deprive us of the opportunity to investigate and rectify your complaint before you leave. This may affect your rights under the contract.

 

Smoking (including e-cigarettes)

We operate a very strict no smoking policy that includes the use of e-cigarettes. Smoking is not permitted inside any of the properties or in the vicinity of entrance doors or windows. Guests may smoke in the gardens and terraced areas providing the smoke does not enter the property, and that residue cigarette ends, cigars, or tobacco are removed and disposed of safely.

Pets

Pets are not allowed in or around any of the properties.

Liability

We accept no responsibility for the acts or omissions of our customers, whether negligent or otherwise, and shall not be held liable for any claims made against them.

Website

The information contained on our website is correct to the best of our knowledge, but should not be relied on and may be subject to alteration. We are not responsible for the content, policies and services of any sites linked to or accessible via our website, as per our Website Usage Terms and Conditions on our website.

Law

These conditions and the contract between us are governed in all respects by French Law and are subject to the jurisdiction of the courts in France.

LVF ALPS is French limited company under legal name: LVF FAMILY CUISINE,  reg number: 75372417800011